Calling is the best and fastest way to reach 9-1-1. But you should text if:
You’re deaf, hard of hearing, or have a speech disability.
You’re in a situation where it’s not safe to call 9-1-1 for help.
You’re having a medical emergency and cannot speak on the phone.
Text-to-911 allows Connecticut residents to send a text message to a 9-1-1 center from their handheld device or mobile phone in situations where they may be unable to speak or it’s unsafe to place a voice call.
Calling 9-1-1 is still the best and fastest way to access emergency services.
Text-to 9-1-1 is intended for individuals who may be deaf, hard of hearing, or have a speech disability.
Text to 9-1-1 is also intended for situations where it may be unsafe to place a voice call, including active shooter, domestic violence or home invasion.
Text to 9-1-1 can also be used for medical emergencies that may render a person unable to speak.
To text 9-1-1, you’re going to enter “911” in the “to” field on your mobile or handheld device.
Text your exact location, the type of emergency services that are needed - police, fire or ambulance - and briefly explain the type of emergency that you’re reporting.
Keep your text short and use simple words.
Do not use emojis, abbreviations or slang.
Do not text pictures or videos to 9-1-1.
Stay alert for the 9-1-1 telecommunicator to respond.
Promptly answer questions and follow instructions.
In order to use Text-to-911, the mobile device number you are texting from requires a mobile phone number activated with a wireless carrier that will allow the device to send and receive text messages.
If your text message does not go through, you will receive a bounce back message and you should place a voice call to 9-1-1.
There is no language translation service available for Text-to-911.
Remember, calling 9-1-1 is the best and fastest way to access emergency services.
But if it’s unsafe or you are unable to call, text.
Call if you can, text if you can’t.
And remember, do not text and drive.
No. Photos and videos cannot be sent to 9-1-1 at this time.
No. At this time, 9-1-1 can only receive text messages in English.
No. Messages sent to 9-1-1 cannot include other people. If you include 9-1-1 on a group text, it may not be received.
If Text-to-911 is temporarily unavailable, you should receive a message indicating this, plus instructions on how to contact 9-1-1 by other means. If you do not receive any replies from 9-1-1, try to contact 9-1-1 another way.
Text-to-911 is for use in an emergency only. If you accidentally send a message to 9-1-1, send a reply indicating that you have made a mistake, there is no emergency and you are not in danger. Promptly answer any questions so we can determine that 9-1-1 is not actually needed. Intentional misuse of 9-1-1 is a punishable offense.
Similar to 9-1-1 calls, texts to 9-1-1 are routed to one of Connecticut’s 100+ public safety answering points (PSAPs). All PSAPs (9-1-1 call centers) are operated on a 24-hour basis, receive 9-1-1 calls and texts and dispatch emergency response services.
Yes. Text-to-911 location information is not equal to current voice call location technology. In order to get help, you need to provide your exact location.
No. In order to use Text-to-911, the mobile device you are texting from requires a mobile phone number with a wireless carrier that will allow the device to send and receive text messages.